A live chat is one of the many channels of communication provided by some web hosting companies as part of their support services. Depending on the service provider, the chat is used for pre-sales, billing and/or technical support. This method of communication is faster compared to a support ticket and it'll make it much less likely to misspell or misunderstand anything in comparison to a call with a representative. Furthermore, if the problem that you experience requires some time to be reviewed and taken care of, you will be able to do something different at the same time rather than just waiting, as you'd have to do when you call. You can also use a live chat support service free of charge provided that you have Internet accessibility even if your web hosting provider is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Shared Hosting
As part of the support services that we offer for all our Linux shared packages, we have live chat support that is online 24/7, even on holidays. You are able to get in touch with us regardless if you already have an account or not, as we will support you with pretty much anything, ranging from giving you basic info about our solutions if you aren't a customer yet and you're considering to purchase one of the plans, to helping you with installing an email account in an email client. A part of the issues are more complex and time-consuming, so you'll need to take advantage of the ticketing system which is incorporated into the Hepsia hosting Control Panel, but we can save you time and help you in real time on the live chat for a number of things.