If you ever have any questions with regards to your web hosting account or if you encounter a problem with your websites, you’ll need to touch base with the respective hosting company’s technical support team. It may not matter how fast they’ll respond if you’ve got a question of a generic nature, but a problem such as an ill-implemented web app update, for example, may result in your site becoming broken or unavailable on the web. And the longer you wait for the support team to help you out, the longer the website will be inoperative. In case you offer goods or services online, any downtime will affect your site destructively and you can lose current or potential customers. Many hosting providers, chiefly resellers, reply to trouble tickets and emails within twenty four hours, but in the online sphere that’s far too long, since customers will scarcely ever return to a site that isn’t working correctly for prolonged stretches of time.
One-Hour Response Guarantee in Shared Hosting
In case you are using any of our Linux shared packages and you have a question or face some problem, you can contact us 24x7x365 by posting a helpdesk ticket or by sending an e-mail and we promise that you’ll get a reply in less than one hour. If the issue can be solved, we’ll do it before we reply, whereas if there’s something that you have to do on your end, we will supply you with all the necessary information – what settings to check, what workable solutions to try, etc. Usually, you will get an answer within half an hour max, so waiting around for hours and hours or even for more than a day to receive support is something unthinkable. Our sixty-minute reply guarantee applies to any query that you might have – general, billing or technical.