In the event that you've ever had a shared hosting account in the past or you've dealt with any kind of online service, you probably know from your personal experience that for a lot of things it's better to consult with a live person over the phone instead of exchange tickets or e-mail messages. If you want to know more about a specific service before you buy it or in case something small-scale has to be done, for example, it'll be much easier and quicker to do it real-time. When you're able to seek the advice of representatives over the phone, it is also very likely that you're using the services of an actual web hosting supplier, not just a reseller. The level of support that you can get over the phone may differ between different providers - from very general issues to expert technical support. Generally most providers supply pre-sales assistance and 1st level telephone support, while more complex tech matters are handled through electronic mail and / or tickets.
Phone Support in Shared Hosting
All of our shared hosting plans include phone support 14 hrs per day even on public holidays, therefore if you don't have an account yet, you're able to give us a call and learn more about our services or if we will meet the system requirements for your websites. For your benefit, we have local telephone lines in the United States of America, the United Kingdom and Australia, so you can contact the phone number that is nearer to you. In case you are an existing customer, we can help you in a timely manner with all the general and billing issues and with a number of technical matters to save you time and efforts - we acknowledge the fact that sometimes it's much easier consult with a live person to get things done right away. Certainly, some problems cannot be managed on the telephone, so if this is the case you will have to employ our ticketing system.