The availability of the customer and tech support that a shared hosting company offers can tell you a lot about the services that they offer too. In the event that you are allowed to use only email messages and tickets, you have most probably discovered a reseller not the web hosting provider. If this is the case, you'll have to wait for a couple of days to have an issue resolved since the reseller may not be checking their communication regularly or they may have to get hold of the actual web hosting company for extra help. If the provider offers several means of communication with quick response time that are available at any time, they're most likely the top provider, not only a reseller. Therefore you'll take advantage of well-timed assistance and excellent support since they will have direct access to the servers where your account is. No matter what the trouble - sales or technical, it is always better to get hold of your web hosting company directly by using your favourite way of communication.

24/7 Customer Support in Shared Hosting

All of our Linux shared packages offer you 24/7/365 pre-sales, customer and tech support, so no matter if you're inquiring for our web hosting solutions before you make a purchase or you're a current customer and you have a question or a difficulty, you are able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - several phone lines around the globe for your convenience as well as live chat support for billing, pre-sales and general questions; e-mail messages as well as support tickets for more technical issues or any matters that require additional time to research and fix. In contrast to various other website hosting service providers, our trouble tickets have a warranted maximum response time of only one hour, which means that no matter what your issue is, it will be resolved in a timely manner and you won't waste days so as to get something fixed.

24/7 Customer Support in Dedicated Hosting

We are aware how important it is to get prompt support in general, let alone if you manage a whole server, so every single dedicated server that we offer features 24/7 support with 1-hour answer time guarantee whatever the matter. The service is totally free for any type of difficulties with the server or the software that was installed from our administrators during the setup, therefore you're able to contact us as many times as you'd like, even during holidays. You could either open a support ticket from the billing section or you can send an email, and the actual response time for either rarely surpasses 30 mins because we have admins available 24-7-365. In case you require general information about our servers or you've got a billing question/issue, you may also call one of the local phone numbers we have on 3 different continents or you can use our live chat service and speak to a representative online. For third-party software support, we offer you a Managed Services upgrade, that you can add to your server plan through your billing Control Panel.