A 99.9% Server Uptime
The main benefit of constructing your very own shared hosting system is that you don’t need to be worried about compatibility issues – you design a particular set of software applications in such a manner as to work with a defined set of hardware parts. The final result is something considerably more solid and reliable, as there are fewer possible chances of failure. We’ve set up our cloud hosting platform using tried and trusted hardware elements along with a heavily tweaked version of Security–Enhanced Linux in order to set up a very secure and safe home for your sites.
That is the reason why, with all our Linux shared packages plans we offer a 99.9% server uptime guarantee. This guarantee is valid for all our datacenters.
A 99.9% Network Uptime
When you develop your own cloud hosting system, it’s crucial to also build your own network architecture. That is why we set up a custom–configured internal network in each one of our datacenters. Based on enterprise–level Juniper routers and switches, our internal network allows for unfathomably fast data transmission rates and is also completely redundant.
Therefore, you will enjoy a 99.9% network uptime in our USA datacenter, in our United Kingdom datacenter, in our datacenter Finland, in our Eastern Europe datacenter and in our Australian datacenter, no matter which hosting plan you’ve picked.
A 30–Day Money–Back Guarantee
Despite the fact that we have done everything to decrease all potential risks with our cloud hosting plans and although our company offers premium tech support, there are times when the customer simply isn’t content with what we have to offer. Or he needs to upgrade to a more robust web hosting solution, like a virtual private server or a dedicated hosting server.
That is the reason why we offer a 30–day money–back guarantee with all our cloud hosting plans, no questions asked. If you aren’t happy, we will give you a reimbursement.
24/7 Technical Support
If you’ve ever had to wait for hours to receive a reply, you’re probably aware of how maddening this can be, particularly when your web site is on the line. That is why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our support engineers will be available to you and they’ll get back to you in less than 60 minutes. And the best part is that their average response time is less than 20 minutes!